Every garment is sealed in its own polybag inside the outer carton, so a scuffed box never means a marked sleeve.
What that means in transit
Baby clothing is light, which makes it cheap to send and easy to lose in a large carton. Every garment goes into its own sealed polybag, and multipacks stay in the manufacturer’s wrap so a returned pack can still be sold as a pack.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.