Write to us
Contact Velora Society
Send us the order reference and the problem, and the first reply will usually be the answer.
How to reach us
Email[email protected]
Phone+91 9752247505
Customer service hoursCustomer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Business and order fulfilment address36/1 Nanda Nagar Main Road Near the syndicate Bank, near canara bank, Indore, Madhya Pradesh 452011, India
Returns addressThe same business and order fulfilment address, once a return is confirmed
Three things to include
- Order ID. The reference on your order confirmation email — not the courier tracking number.
- Order email. The address the order was placed with, because that is what we search on.
- What went wrong. One or two lines. For damage, add photographs of the parcel and of the item.
What makes a reply useful
If you are between two age bands, tell us the child’s height and weight rather than the age. Those two figures compare better against a size chart than a birthday does.
Where we stop
We can check stock, confirm a specification against what the supplier gave us, chase a courier, and arrange a return or refund. We can help you compare an item with the specifications listed.
We stop short of guaranteeing suitability for a particular room, wall or device. An honest “we do not know” is a real answer here.