Before dispatch
Cancelling an order
No fee either way — the only question is whether the parcel has left.
Cancellation terms
The window
Orders can be cancelled free of charge at any point before dispatch. Handling takes 1-2 business days, so there is usually a window. Email [email protected] with your Order ID and we confirm in writing.
Where a cancellation reaches us after the courier has collected we cannot recall the parcel. Refuse the delivery, or start a return once it arrives, and the return policy takes over.
What a cancellation costs us
Nothing in this catalogue is made to order, so a cancellation before dispatch is instant and free. Sizes go straight back into the size run.
After you cancel
The refund on a cancelled prepaid order is issued within 5-7 business days. COD orders cancelled before delivery have no payment to reverse.
Orders we may cancel
We cancel orders too, and for three reasons: the item is not actually available, the delivery address cannot be served, or the listed price was wrong. In each case we write first and refund in full within 5-7 business days.