Free shipping on orders of ₹999 and above; a flat ₹49 applies below that. UPI & Cash on Delivery ·
Velora SocietyBaby & kids clothing · Indore
Cart

Shop

BodysuitsT-ShirtsCasual and Linen ShirtsBaby SetsPolo ShirtsParty & Occasion DressesRompersKids TopsUndershirt MultipacksKids SetsDress ShirtsSocksEveryday DressesSleepwear All clothing

Help

Shipping Returns & refunds Track your order FAQ About Contact
Skip to navigation Skip to main content

Following a parcel

Track your order

What each reference is for, and when each one starts to exist.

The two references

Order ID

  • Issued by us on your order confirmation email
  • Use it in any message to us
  • It exists from the moment the order is confirmed

Tracking number

  • Issued by the courier once the parcel is collected
  • Use it on the courier website
  • It does not exist until dispatch, which is 1-2 business days after ordering

How to check where your order is

  1. Handling. For the first 1-2 business days the order is with us being picked and packed. There is no tracking number yet, and that is normal.
  2. Dispatch. Collection triggers the tracking email. After that the parcel is in the courier network for 3-9 business days.
  3. Past the estimate. If the parcel has passed 4-11 business days from the order date, write to [email protected] with your Order ID and your order email and we will chase the courier.

What is normal for these parcels

Light parcels are the ones most often left with a neighbour or a security desk. If tracking shows delivered and nothing arrived, check there first — it resolves most of these within an hour.