We understand that plans can change after placing an order. This Order Cancellation Policy explains how to cancel or modify an order placed with Velora Society before it enters carrier transit.
1. Canceling an Order Before Shipment
Orders placed with Velora Society enter packing and fulfillment within 1–2 business days, with a daily dispatch cutoff of 3:00 PM IST. You may cancel your order for a 100% full refund with zero cancellation fees at any time before your parcel has been handed over to the shipping carrier.
2. How to Request a Cancellation
To cancel or modify an unshipped order, contact our support desk immediately with your Order Number and the email address used at checkout:
- By Email: [email protected] (include “CANCEL ORDER #” in the subject line for priority routing)
- By Phone: +91 9752247505 during business hours (Monday–Saturday, 10:00 AM–6:00 PM IST)
3. Orders Already Shipped
If your parcel has already been assigned a tracking number and handed off to the carrier, we can no longer intercept the shipment in transit. In that case, you may simply return the unopened package within 10 calendar days of delivery under our Return & Refund Policy for a full refund.
Store Contact & Verification Details
Merchant Name: Velora Society
Physical Address: 36/1 Nanda Nagar Main Road Near the syndicate Bank, near canara bank, Indore, Madhya Pradesh 452011, India
Support Email: [email protected]
Telephone: +91 9752247505
Customer Service Hours: Monday–Saturday, 10:00 AM–6:00 PM IST