Your data

How we handle your data

What personal data we collect and use when you browse this site or place an order, and who else sees it.

The data we hold

For the order itselfContact name, delivery address, telephone number, email address

Payment recordA UPI transaction reference. No card details are collected or stored

To keep the shop workingCookies that keep a basket and a checkout session working

Technical dataIP address and the ordinary access, security and cache logs held by our hosting and network providers

We do not collectCard details, government identity documents and health information

Who else sees it

Sharing follows what an order needs: hosting and network providers, the payment processor, the courier, and whoever provides customer support tools. Beyond that, only where the law requires it. Nothing is sold and nothing goes to advertisers.

Cookies on this site

We use cookies required for functions such as the shopping cart and checkout. We do not run a third-party analytics or advertising pixel on this site. Our hosting and network providers may set their own technical cookies for security and caching. If additional cookies or services are introduced, this policy will be updated accordingly.

What we do not ask for

We do not ask for a child’s name or date of birth at any point, and an order record does not identify a child.

Retention

Retention is tied to purpose: completing the order, handling returns and refunds, meeting accounting requirements, and any applicable legal obligation. There is no marketing list you did not join.

Access, correction and complaints

Write to us to see what we hold about you, to have it corrected, or to have it deleted where no legal duty requires us to keep it. Consent, where it is the basis for processing, can be withdrawn at any time. Our handling of personal data is subject to Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (IT Act 2000).

For a privacy grievance, write to [email protected]. We have not appointed a separate named officer, and complaints are dealt with by whoever is responsible for operating Velora Society.