Sending it back
Returns and refunds
What comes back, who pays to send it, and when the money returns.
At a glance
How to start a return
Write to [email protected] within 10 days of delivery with your Order ID and a line or two on the problem. Wait for our reply before sending anything. A parcel that turns up with no reference sits unidentified and the refund waits with it.
Contacting us inside the window is what matters. The item itself does not have to be back with us within those 10 days.
Who covers the postage
You do
- Change of mind
- Ordered the wrong size, width or colour
- No longer needed once the occasion passed
We do
- The item arrived damaged
- The wrong item was sent
- The order was incomplete or an item was missing
Condition we can accept back
Clothing must come back unworn with the tags still attached. We check tags on arrival because that is the only way a garment can go back into stock.
We cannot accept returns of any garment worn or washed, and socks and sleepwear once the pack is opened.
When the money comes back
The refund follows the original payment route; COD orders are refunded by bank transfer once you send the details. A refund is issued 7 business days after the returned item reaches us and has been checked.
A double payment on one order is refunded within 7 business days of us confirming it. Nothing has to be returned first — it is a payment error, not a return.